Cancellation Policies
Cancellations must be made at least 24 hours before the service. If the cancellation is made less than 24 hours before the service, we refer to our refund policies* for the issue of compensation. Cancellations must be made through an official means of the company Mail info@aerotpv.com or tel. 3221089812 by message, including the details of your reservation, as well as the reason for the cancellation. Cancellations will incur the full cost of the trip per our refund policies* The “no shows” in our previously paid reservation services if there is no prior cancellation are subject to refund policies*.
Reservation Policies
Reservations made by email or whatsapp must have at least 24 hours in advance to confirm the service.
Services booked through our website WWW.AEROTPV.COM must be 24 hours in advance in order to ensure the transport service.
If you do not receive a confirmation from the “TPV” company, it is understood that the service is not scheduled for transportation.
Refund Policies
Services previously paid and considered “NO SHOW” *, will not be subject to any kind of reimbursement or compensation due to the logistics and time incurred by the units when waiting for the services.
Tickets for services sold at airport checkouts must be issued for a minimum of 30 minutes at the time of requesting reimbursement.
Refunds of tickets issued at the airport may be granted at the same place as long as they are subject to return under the above terms.
The digital tickets for which a refund is required will be made within the next 24 to 48 business hours after receiving a favorable response from the company, subjecting the assumptions to our cancellation and refund clauses.
No Show
It is understood of the pre-contracted and prepaid services where both the staff and the units are waiting for it, given as understood “NO SHOW” when the staff completes 60 minutes of waiting from the landing of the plane where the passengers are to the transportation service.
