Puerto Vallarta Airport Transportation

As soon as you walk out of the airport, walk left and you will see one of our staff holding a sign with your name on it or the name “AERO TPV.” The staff will be wearing a light colored purple shirt with our logo (a plane with a orange and a green ribbon). This staff member will escort you to your vehicle.

Please click here for our refund policy / terms and conditions.

After placing an order, an email confirmation had been sent to you. If you have not recieved it, please check your spam folder or promotions folder in your email. If that does not work, you may have input your email address incorrectly. If that is the case, please contact us directly. If your payment have been processed, then your order was successfully automatically confirmed and we will be waiting for you at the airport and can find you by name.

Please check your spam folder or promotions folder in your email. If that does not work, you may have input your email address incorrectly. If that is the case, please contact us directly by phone or email.

At the moment, we currently do not have round trips for less than 12 people. We highly suggest booking your way back to the airport with your hotel or finding a local taxi. This will save you money because if you book a round trip with another transportation company that is not a city cab, you could be potential paying double or more for the same service.

No, due to insurance issues in federal transportation, space for suitcases, and from covid-19, we cannot get more than 3 passengers in a car.

Yes, small dogs can travel on the owner’s lap only or in their carrier. Large dogs have to cover the cost of a van to take them inside the carrier at all times.

Yes, we are the federally authorized airport taxis, located right at the main gate of the complex.

Correct, as long as we comply with the basic guidelines within each trip or transfer, such as the number of passengers within the unit among other rules.

Yes, we have the service, this has an additional cost of $100.00 MXN per car seat, the company delivers the car seat and whoever requires it is in charge of its installation inside the vehicle, this in order for the client to have all confidence that the installation was completed safely.

During high season, kindly note that our dedicated drivers are unable to accommodate stops for groceries due to the high demand for transportation at the airport. We appreciate your understanding as we prioritize providing a smooth and timely journey for all our passengers.

In low season (August to October), the drivers can make stops. The extra cost is $450 for a sedan and $750 for a van.

We have a wide variety of methods, cash (MXN, US DLLS, DLLS CAN, EURO), debit and credit card, VISA, MASTER CARD AND AMERICAN EXPRESS, transfer or deposits.

No, all our services are private for each passenger, family or couple who book or buy a ticket with us, rest assured that they will not share the units with more people.

Should you accidentally leave any personal belongings in the taxi, we are here to assist.

Please contact our customer service department at +52 1 322 108 9812 or email us at info@aerotpv.com.

Lastly, you can also try Facebook Messenger.

Please be patient if the incident occurred after business our or on the weekends as our staff may be limited.

Our team will promptly assist you in locating and returning your items, ensuring a seamless resolution to any forgetful moments.

The ticket will be needed at all times of the service and in the event of a claim for technology objects (computer, cell phone, tablet, etc…) some way to prove ownership such as a password or an account within the device that matches the identification of the person making the claim.

If you need a Mexican factura please click here. In case of having any difficulty They can be communicated to the email facturacion@tpvtaxis.com where they can assist them for the billing of their service. And be sure to have your ticket.